Help Center
FAQ's
Answers to commonly asked questions from our guests.
What is your cancelation policy?
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What is your payment policy?
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What is your check-in & check-out times?
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Can I check in early?
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Do you offer pool heat?
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Do you allow pets?
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Do you rent golf carts to guests?
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How long does it take to get a refund if I have to cancel?
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Can I book direct if I have inquired on another platform?
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Who do you recommend for beach bonfires?
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Plan Your Stay At Sunrise at La Playa
Still have questions? Our reservation specialists are standing by to answer your questions.